Earnshaw's

I always complain. Hey, it’s not my fault.

Growing up, my parents were big letter writers. If they felt they weren’t being treated fairly, they put pen to paper.

These days, my upbringing has combined with my professional curiosity. Everyone always claims to offer great customer service, so I often test it.

My conclusion: I wonder if stores and vendors know what customers really want. For example, recently Revlon discontinued my favorite nail shade, which I wore every day.

I sent them an email begging them to reconsider.. .